Senior Technical Officer in charge of EBM user Training – RWANDA REVENUE AUTHORITY

Location: Kigali | Deadline: 14 October 2025

JOB DESCRIPTIONS
Job details
Installation, Training, and User Support Section
Job Title:	Senior Technical Officer in charge of EBM user Training
Grade:	T2
Supervisor:	Supervisor for Installation, Training and User support
Location:	HQ
Working Mode:	Hybrid
Purpose
The Senior Technical Officer in charge of EBM User Training is responsible for supporting the deployment and effective use of EBM solutions by planning, organizing, and delivering training programs to both internal and external users. By ensuring stakeholders understand and can effectively use the available EBM tools (e.g., EBM Software, EBM mobile app, VSDC, online EBM platform), thereby contributing to improved tax compliance and digital service adoption.
Key duties and responsibilities
Plan individual work assignments to ensure the effectiveness and efficiency of training programs. Organize and conduct regular user training sessions on available EBM solutions such as the EBM software, EBM mobile app, VSDC, and online EBM platforms. Coordinate and facilitate stakeholder training sessions, including businesses and partners, to ensure awareness and correct usage of EBM tools. Develop, update, and deploy user training materials including manuals, guides, video tutorials, FAQs, and other learning content. Provide user support during training implementation phases and track challenges faced by users. Collect feedback from training sessions and continuously improve training approaches. Prepare and submit weekly and monthly progress reports to the supervisor, including performance metrics and recommendations for improvements.
Required Academic Qualification
Preferred Qualifications
Bachelor’s Degree in Business Information Technology, Management, Business Administration, Taxation, Economics, Public Administration specialized in Information technology, Finance, Accounting, Taxation, Economics
Relevant Qualifications
Required Trainings
ICT training skills Customer care skills Interpersonal skills
Skill Type	Required Skill	Required Proficiency level
COMMUNICATION	COMMUNICATION	advanced
Customer care	Technical support, Software support and Customer services	medium
Experienced level support skills.	Experienced level support skills.	medium
Interpersonal	Excellent interpersonal skills	medium
Required Competencies
Client/Citizen Focus
Required Experiences
4 years experience in Training related field with at least 1 year in Electronic Billing Machine (EBM) Technical Support.