PKI Registration Support Officer x3

  • Full Time
  • Kigali, Rwanda
  • Applications have closed

Rwanda Information Society Authority (RISA)

Job responsibilities

● Verification of the applicant’s information and provision of related digital certificate services; ● Responds to inbound phone calls, customer requests, and emails to ensure that effective action is taken; ● Assists users using appropriate and trusted methods/tools; ● Uses procedures, policy manuals, knowledge base and other reference materials to assisting or resolving customer issues; ● Provides cancellation quotes based on state-specific requirements and contract terms; ● Handling customer requests from beginning to end; ● Provides information on required user guide; ● Evaluates and processes the claims, from customers Maintains accurate log of claim at every step of the process; ● Works with Trust Services delivery Manager on the following user claims. Report claims regularly; ● Makes escalated judgement decisions and provides resolution as dictated by internal policy; ● Working as a team member focusing on customer service; ● Perform any other duties as assigned by supervisors.

Qualifications

    • Advance Diploma in Information Management

      0 Year of relevant experience

    • Bachelor’s Degree in Information Management

      0 Year of relevant experience

    • Advanced diploma in Computer Science

      0 Year of relevant experience

    • Advanced diploma in Computer Engineering

      0 Year of relevant experience

    • Advanced diploma in Information and Communication Technology

      0 Year of relevant experience

    • Advanced diploma in Electronics and Telecommunication Engineering

      0 Year of relevant experience

    • Bachelor’s Degree in Computer Science

      0 Year of relevant experience

    • Bachelor’s Degree in Computer Engineering

      0 Year of relevant experience

    • Bachelor’s Degree in Information and Communication Technology

      0 Year of relevant experience

    • Bachelor’s Degree in Electronics and Telecommunication Engineering

      0 Year of relevant experience

    • Advanced Diploma in Information Management System

      0 Year of relevant experience

    • Bachelor’s Degree in ICT Engineering

      0 Year of relevant experience

    • Bachelor’s Degree in Information Technology Management

      0 Year of relevant experience

    • Bachelor’s Degree in Information Systems

      0 Year of relevant experience

    • Bachelor of Science in Information Technology

      0 Year of relevant experience

    • Bachelor’s Degree in Information Technology

      0 Year of relevant experience

    • Bachelor’s Degree in Business Information Technology

      0 Year of relevant experience

    • Bachelor’s in Information Sciences

      0 Year of relevant experience

    • Advanced Diploma in Information Sciences

      0 Year of relevant experience

    • IT Network Infrastructure

      0 Year of relevant experience

    • Advanced diploma ( A1) in Business Information Technology

      0 Year of relevant experience

    • Bachelor’s Degree in Computer Applications

      0 Year of relevant experience

    • Advanced Degree in Information systems

      0 Year of relevant experience

    • Bachelor’s degree in Information Management system

      0 Year of relevant experience

    • Bachelor’s Degree in Internet of Things

      0 Year of relevant experience

    • Advanced Diploma in Computer Application

      0 Year of relevant experience

    • Bachelor’s Degree in Network Engineering

      0 Year of relevant experience

    • Bachelor’s degree in Computer programming

      0 Year of relevant experience

    • Bachelor’s degree in Information Security

      0 Year of relevant experience

    • Bachelor’s degree in Networking

      0 Year of relevant experience

    • Advanced Diploma in Information Technology

      0 Year of relevant experience

    • Bachelor of Science in Internet Systems

      0 Year of relevant experience

    • Advanced Diploma of Science in Internet Systems

      0 Year of relevant experience

    • Advanced Diploma (A1) in Network Engineering

      0 Year of relevant experience

    • Advanced Diploma in Computer Programming

      0 Year of relevant experience

    • Advanced Diploma (A1) in Information Security

      0 Year of relevant experience

  • Advanced Diploma in Internet of Things

    0 Year of relevant experience

Required competencies and key technical skills

    • Resource management skills
    • Problem solving skills
    • Decision making skills
    • Time management skills
    • Risk management skills
    • Results oriented
    • Digital literacy skills
    • Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage.
    • Customer care skills
    • Analytical skills;
  • Communication and Collaboration Skills

Psychometric Languages

    • English
  • Français

Psychometric Domains

    • Critical thinking

      Competence / Skills

    • Problem solving

      Competence / Skills

    • Decision making

      Competence / Skills

    • Analytical skills

      Competence / Skills

    • Time management

      Competence / Skills

    • Knowledge/Awareness

      Behavior and attitude

    • Processing speed

      Behavior and attitude

    • Attention and concentration

      Behavior and attitude

    • Behavioral observations

      Behavior and attitude

    • Patience

      Behavior and attitude

    • Time for reaction

      Behavior and attitude

    • Clear and Effective Communication

      Communication skills

    • Active Listening

      Communication skills

    • Adaptability and Flexibility

      Communication skills

  • Influence and Persuasion

    Communication skills

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