Manager, Agent Recruitment and Training

Job Purpose:

Responsible for the recruitment and training of agency banking partners in support of the growth and profitability of the Agency Banking Business.

Main Responsibilities:

• Oversee end-to-end recruitment processes of agents, including postings, screening, and offer management.
• Design and execute agent training and development programs to enhance skills and career growth
• Preparation of Training / Meeting budgets, venues and logistics for better execution
• Training presentation with related records including minutes & attendance lists being general or Departmental for compliance purpose
• Live participation in agency User Acceptance Testing (UAT) and request for change for new and existing products
• Scheduling the Agents/Branches training sessions during the regular field visits (3 times per week planned)
• Monitoring the new recruited, inactive, and dormant Agents for required advice
• Detecting potential areas that need support and improvement during the field visits and proximity Management for new recruitment
• Oversee compliance with recruitment policies, employment laws, and inclusion initiatives.
• Coordination and monitoring of branch agency supervision activities, mainly based on weekly route plans
• Ensure that agents’ satisfaction levels are high such that agents’ referrals are generated given good services.

Educational qualifications and work experience:

• Bachelor’s degree in finance, Business Administratin, related field, Technology
• Possession of Professional Qualifications in Banking is an added Advantage.
• Minimum Three (3) years of experience