JOB DESCRIPTIONS
| Job details |
| Central Secretariat Team |
| Job Title: |
Support Officer in Charge of Central Secretariat |
| Grade: |
S2 |
| Supervisor: |
Principal Technical Officer in Charge of Central Secretariat |
| Location: |
HQ |
| Working Mode: |
Office |
| Purpose |
| Support staff play a vital role in ensuring the smooth operation of the Central Secretariat by performing routine tasks on behalf of the entire Rwanda Revenue Authority (RRA). |
| Key duties and responsibilities |
- Manage all correspondences submitted electronically via the E-Correspondence system.
- Answer and handle office phone calls with professionalism and courtesy.
- Receive, dispatch, and track all incoming and outgoing correspondences, ensuring timely responses in accordance with the service charter and applicable fiscal law
- Oversee and follow up on submitted correspondences to ensure the accuracy and effectiveness of all responses.
- Orient, follow up and report all technical correspondences that require special expertise to the competent department/divisions/section for proper responses within a reasonable time,
- Maintain and manage store, office or archival supplies and usage,
- Execute any additional tasks or assignments as delegated by the supervisor.
- Prepare and submit work reports as required
|
| Required Academic Qualification |
| Preferred Qualifications |
- Bachelor’s Degree in Business Administration specialized in Secretariat studies
- Bachelor’s Degree in Business Administration specialized in Office administration and Management.
|
| Relevant Qualifications |
- Bachelor’s Degree in Business Administration specialized in Marketing
- Bachelor’s Degree in Arts specialized in Mass communications, Public Relations or other related fields
|
| Required Trainings |
- Customer Services
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Office management, organization, and communication skills
|
| Skill Type |
Required Skill |
Required Proficiency level |
| Computer Literacy |
Spreadsheets (MS Excel) |
medium |
| Computer Literacy |
Word Processing (MS Word) |
medium |
| Customer care |
Technical support, Software support and Customer services |
advanced |
| Language |
Proficiency in English |
medium |
| Language |
Proficiency in Kinyarwanda |
advanced |
| Language |
Proficiency in French |
medium |
| Required Competencies |
- Communication
- Analytical skills
- Problem solving
- Adhering to organizational values and diversity
- Time management
- RRA Business Acumen
|
| Required Experiences |
- 1 year experience in Customer Care , Secretariat or office management
|
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