Relationship Supervisor – Channels at EQUITY BANK

About Equity Bank

Equity Bank is one of the region’s leading financial institutions, committed to transforming the lives and livelihoods of the people of Africa socially and economically. With a strong presence in Kenya, Uganda, Tanzania, Rwanda, DRC, and South Sudan, Equity Bank serves over 20 million customers – the largest customer base in Africa.

Currently, the Bank is seeking additional talent to join its team in the following role:

Position: Relationship Supervisor – Channels

The Relationship Supervisor – Channels will be responsible for:

• Driving customer acquisition, retention, and income generation from all Bank payment channels.

• Supporting the advancement of the Bank’s Digital Payment Strategy.

• Leading the digitization journey of existing and new customers to ensure high uptake of digital solutions.

Key Responsibilities & Accountabilities

• Sell and onboard customers to Bank digital platforms.

• Deliver set targets as per the KPIs of the branch.

• Recruit agents, collect documents, and process approvals at branch level.

• Ensure agent activation and performance monitoring.

• Achieve at least 90% activity rate for Agents, Merchants POS, and PWE Tills.

• Drive growth in:

  • International Money Transfer (IMT) business.

  • Inter-country business.

  • Merchant POS and PWE business.

• Promote adoption of new digital products.

• Formulate and execute innovative digital offerings aligned with business goals and customer experience.

• Manage product roadmaps & business cases for digital channel growth.

• Monitor and manage card stock.

• Build and maintain strong customer relationships through regular visits and follow-ups.

• Ensure compliance with KYC and AML regulations.

• Conduct market analysis & recommend technology enhancements.

• Collaborate with Head Office to implement the payments business strategy.

• Monitor channel performance and assess industry competition.

Qualifications, Experience, Skills & Attributes

• Bachelor’s degree in a business-related field from a recognized institution.

• Minimum 2 years’ experience in Agency or Merchant Acquiring business within the banking sector.

• Driving license (Category A or B) is an added advantage.

• Strong knowledge of Digital Channels Business & Operations.

• Experience in relationship management.

• Passion for technological innovation and awareness of global digital trends.

• Analytical skills to interpret and evaluate financial statements.

• Strong understanding of the banking industry, rules, and regulations.

• Excellent sales, customer service, negotiation, and presentation skills.

• Strong interpersonal skills with a results-driven attitude.

Application Guidelines

If you meet the above requirements, please submit your application quoting the job title in the subject line of your email. Your application should include:

• Detailed CV

• Copies of academic and professional certificates

• Testimonials

• Daytime telephone contact & email address

Email: jobsrwanda@equitybank.co.rw
Deadline: 8th October 2025

Equity Bank is an equal opportunity employer.
We value diversity of individuals, ideas, perspectives, and insights that strengthen our workplace.

https://equitygroupholdings.com/rw/uploads/RS-Channels–.pdf

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